sales@joinserenity.ai

Privacy Policy

Last Updated: April 27, 2024

Welcome to Serenity (“we,” “us,” or “our”). Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our subscription management and revenue optimization platform (“Service”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Introduction

Serenity is committed to protecting your privacy. This Privacy Policy applies to all information collected through our Service, including any related services, sales, marketing, or events.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

2. Information We Collect

a. Personal Information

We may collect personal information that you provide directly to us when you:

Personal information may include:

Contact Details: Name, email address, phone number, and business address. Business Information: Company name, website URL, and industry type.Login Credentials: Username and password.Payment Information: Credit card details and billing information (processed securely through our proprietary merchant processing system).

b. Payment Information

All payment information is processed securely by our proprietary merchant processing system. We do not store or retain your credit card details. Payment transactions are handled in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

c. Usage Data

We may automatically collect information about how you interact with our Service, including:

Device Information: IP address, browser type, operating system, and device identifiers.Usage Information: Pages visited, features used, and actions taken within the Service.Performance Data: Metrics related to the performance of our Service, such as uptime, response times, and error rates.

3. How We Use Your Information

We use the information we collect to:

Provide and Maintain Our Service: Facilitate the integration of Serenity with your eCommerce platform and ensure the smooth operation of our Service.Improve Our Service: Analyze usage patterns to enhance features, performance, and user experience.Communicate with You: Respond to inquiries, provide support, send updates, and offer marketing communications if you have opted in.Manage Payments and Subscriptions: Process transactions, manage subscriptions, and handle revenue sharing.Ensure Security: Monitor and protect against unauthorized access, breaches, and other security threats.

4. Sharing Your Information

We may share your information in the following circumstances:

With Service Providers: We partner with trusted third-party service providers who assist us in operating our Service, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and secure.For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.With Your Consent: We may share your information with third parties if you have given us explicit permission to do so.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you use our Service. These measures include:

Encryption: All sensitive data, including payment information, is encrypted using industry-standard protocols.Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.Regular Security Audits: We conduct regular security assessments and audits to identify and mitigate potential vulnerabilities.Compliance: We adhere to relevant data protection regulations and standards, including GDPR and PCI DSS.

Despite our best efforts, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.Correction: Request correction of any inaccurate or incomplete information.Deletion: Request deletion of your personal information under certain conditions.Restriction: Request the restriction of processing your personal information. Data Portability: Request the transfer of your personal information to another service provider.Object: Object to the processing of your personal information for specific purposes.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service, analyze usage patterns, and improve our offerings. You can manage your cookie preferences through your browser settings.

9. Third-Party Services

Our Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you use.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Last Updated” date at the top of this policy. Continued use of our Service after such changes constitutes your acceptance of the new Privacy Policy.